Full Name
Chris J de Souza
Job Title
Director Business Consulting
I have been involved in the setting up, development and management of contact centres for most of my career, spanning over 25 years, including high volume inbound and outbound, both in sales and customer service. And I love it!

My role at CGI is to develop our Contact Centre Advisory team who work businesses to enhance, develop and improve their contact centre operations and ultimately drive an excellent customer experience.

Prior to joining CGI have been equally fortunate to have been part of some great organisations. As Service Director at Mastercard I looked after cardholder experience across a number of lines of business, including insurance, airport lounge, concierge, rewards and pre-paid cards, with contact centres and operations around the globe. At Santander Cycles, the iconic Boris Bikes, I lead am amazing team. By ensuring the were empowered and really felt part of the business we were able to deliver award winning customer service consistently at the highest levels.
Chris J de Souza